Refund policy

Privacy Policy

Liz’s Creations (“we,” “us,” or “our”) operates this store and website (the “Site”) and provides all related information, content, features, tools, products, and services (collectively, the “Services”) to offer you a curated shopping experience. Liz’s Creations is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Information You Provide Directly

  • Contact details (name, billing address, shipping address, email address, phone number)
  • Order and transaction details
  • Payment confirmation and payment details (processed securely by third-party payment processors)
  • Account information (username, password, preferences)
  • Customer support communications

Information Collected Automatically

  • Device and browser information
  • IP address
  • Usage data (pages viewed, interactions, navigation behavior)
  • Cookies and similar tracking technologies

Information from Third Parties

  • Shopify and other service providers
  • Payment processors
  • Marketing and analytics partners

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and operate the Services, including processing payments, fulfilling orders, shipping products, managing accounts, and handling returns or replacements
  • Improve and personalize your experience, such as remembering preferences and recommending products
  • Communicate with you, including order updates, customer support, and service notifications
  • Marketing and advertising, including promotional emails or ads (you may opt out at any time)
  • Security and fraud prevention
  • Legal compliance, enforcement of policies, and protection of our rights

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, analyze traffic, remember preferences, and support marketing efforts.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect Site functionality.

For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies

How We Share Your Personal Information

We may share your personal information with:

  • Shopify, which hosts our store
  • Service providers (payment processing, shipping, analytics, customer support)
  • Marketing and advertising partners
  • Affiliates or business partners
  • Legal authorities, when required by law
  • Third parties, with your consent or at your direction

We do not sell personal information of individuals under 16 years of age.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred and processed outside your country of residence.

To learn more about how Shopify uses your data and your rights, visit:
https://privacy.shopify.com

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of targeted advertising or data sharing (where applicable)
  • Request data portability

You may exercise these rights by contacting us using the information below.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved legal transfer mechanisms to protect your data.

Refunds 
All sales are final. We do not offer refunds or accept returns under any circumstances. If there is an issue with your order, you may be eligible for a small discount on a future purchase. Please contact us within 48 hours of receiving your item for assistance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Liz’s Creations
📧 lizscreations2026@gmail.com